Support

Questions, bugs and requests all go to the same place, and a real person reads them.

Before you write

Including these makes a problem far quicker to fix:

• Which rowing machine, and which heart rate strap if you use one.
• Your iPad model and iPadOS version.
• What you expected, and what happened instead.

Common questions

The app says "Not connected"

The app looks for an FTMS rowing machine, a Concept2 PM5 or a WaterRower with SmartRow. Make sure the machine is powered on and not already paired to another app or device, since most only allow one connection at a time. On a WaterRower with SmartRow, pull the handle once to wake the sensor.

Can I try it without a rowing machine?

Yes. In Settings, under Diagnostics, switch on Demo rower, then close and reopen the app. It replays a real recorded row so you can see everything the app does.

My maximum heart rate looks wrong

Apple Health has no maximum heart rate field, so the app works one out from your recorded heart rate. A faulty reading from a chest strap used to be able to set it too high. The app now ignores isolated spikes, and you can always set the value by hand under Body measurements.